Your love story is grand, let's create something beautiful together.
THANK YOU FOR MAKING IT TO THIS POINT WE CAN'T WAIT TO MEET YOU!
We answer emails
mon - fri 9 a.m. - 4 p.m.
FREQUENTLY ASKED QUESTIONS
YOU HAVE QUESTIONS, WE HAVE ANSWERS!
WHERE ARE YOU LOCATED?
DO YOU TRAVEL?
We are based in Singapore and we run our business via home-based. Click here to arrange for appointment to view our deliverables or we could e-meet via zoom, skype and video calls.
Y.E.S. WE LOVEEEE to travel! Wherever your adventure takes you, we will be there! You can also inquire about special destinations.
HOW LONG DOES IT TAKE TO GET THE PHOTOS & VIDEOS READY?
You will get your photos and videos 3 to 4 months of your wedding date. An online album will be made available to you within 1 month from your wedding for you to select your frame (if any).
CAN WE HAVE THE RAWS?
We do not give out raw image files. Half the work that you hire us for is the editing and we work hard to edit each and every image & videos for you which is part of the creative process. I mean you wouldn’t go to a famous restaurant and ask for an uncooked chicken would you?
HOW DOES PAYMENT WORKS?
We would require a 30% non-refundable retainer when you book in order to secure your date. Balance 50% is due upon completion of the event. Payment have to be made within 24hrs. The final 20% upon collection or delivery of your photos & videos. Most people choose to pay through internet banking, payNow or cash.
WHAT IF WE WANT TO CANCEL OR RESCHEDULE?
If we already have your date booked and you’ve paid your retainer, there is no refund for cancellation. If you are changing your wedding date or would like to reschedule your session then you are able to use your deposit to cover your new fee but you will be required to pay the remaining amount accordingly. The reason we are unable to refund you is not because we are trying to steal your money, but it’s because we have set aside a certain amount of dates to take bookings each year, and we would have likely had to turn down other clients from your date and there is no guarantee that we will receive a new booking for that date.